Changes between Version 1 and Version 2 of BoostCon2008BugReporting

Timestamp:

May 20, 2008, 10:35:39 PM (14 years ago)

Author:

Marshall Clow

Comment:

--

BoostCon2008BugReporting

@@ -14 +14 @@
 By Accepting the ticket, he agrees that it is really a bug, and it is correctly assigned. Once that happens, the ticket moves to ....
 
-State "Accepted": Here, the ticket has an owner, and the Triage team and the owner have agreed who that is. When aticketbug reaches "Acceptance", it needs to have an assignee, a milestone, a priority, and a classification (Bug/Support Request/Feature Request). From here, ticket may be closed in all different manners (Fixed/Invalid/WontFix/etc), or they can be assigned to someone else, in which case they go back to "Assigned", until the new "owner" accepts it.
+State "Accepted": Here, the ticket has an owner, and the Triage team and the owner have agreed who that is. When ticket reaches "Acceptance", it needs to have an assignee, a milestone, a priority, and a classification (Bug/Support Request/Feature Request). From here, ticket may be closed in all different manners (Fixed/Invalid/WontFix/etc), or they can be assigned to someone else, in which case they go back to "Assigned", until the new "owner" accepts it.
 
 The idea here is that no one will get ticket w/o their consent (acceptance). However, the other side is that ticket should not spend a lot of time in the "Assigned" state - they should be accepted on a timely basis.